I ‘lost’ my N95 last week. Actually it fell out of my pocket while I was pretending to work in an armchair and some kind soul gathered it up, switched it off and locked it safely in their office until I could collect it the next day. In the meantime I had to call the network (3) and get them to bar the SIM card and the phone; and then re-instate them the next day when I got the phone back. It was one of the best customer service experiences of my life. I came off the phone loving 3 and everything about them - even their patchy coverage in my area. Yesterday I had to put a call into 3 to get the PAC code for a second mobile phone, used by my youngest daughter who’d already signed up to O2. They kept me on the phone for nearly half an hour, didn’t listen to me, offered me deal after deal when I’d already explained that I wasn’t interested, that it was too late, that we’d already signed a new contract with someone else. Oh and then they hung up on me. I came off the phone hating 3 and everything about them. When my current contract expires and I move on, I’ll be using one of many mobile phone deal comparison sites. I like Omio the best and you can read about that and the others in an upcoming issue of Web User.